Here we write about what really happens inside operations, what gets stuck, what can be automated and what's better left as it is.
Two tools were measuring the same event and giving different answers. In between sat a form that collected the data and threw it away, without raising an error anywhere.
Wrental was buying through email and WhatsApp across 5 locations. Today 9 locations run a single process, with 6,016 orders completed and a median lead time of 12 days.
At a multi-brand car dealership, each salesperson entered leads their own way and the same customer showed up three times. Instead of cleaning everything by hand, we automated how data comes in.
Artwork on WhatsApp, packaging by email, urgent jobs on the designer's desk. Nobody knows how many requests are open. That's not a lack of people, it's a lack of structure.
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Leave your contact and I will reach out. You talk to me, Henrique, founder of PSFY.